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Business Excellence and System Thinking Training

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This course is available for group bookings or company in-house training only.

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Course Information

Day 1
Business Strategy
• What is strategy?
• How to develop winning strategy
• Video: Good Strategy/ Bad Strategy
• Vison/ Mission and Critical Success Factors
• Action Planning

Day 2
Business Excellence
• Introductions
• What do we mean by Business Excellence?
• The Business Excellence Model
• The Business Excellence Questionnaire
• Action Planning

Day 3
System & Design Thinking
• What is System Thinking?
• Modelling Your System
• What is Design Thinking?
• Design Thinking Practice
• Action Planning

Day 4
Managing The Changes Required
• What is Change?
• Why is it so difficult?
• What is the reaction to change?
• The Steps to effective change
• Action Planning

Day 5
How Business Really Works
• What is “Commercial Awareness?
• What do we mean by Profit?
• How can we improve profitability?
• Why is cash-flow so important?
• Action Planning

Business Excellence and System Thinking Training Course

In today’s fast-paced environment, competitiveness and quality are ‘must-haves’ for all organisations. This workshop provides the needed models and structures to develop an organisation effectively through the challenges they face.

To provide an in-depth knowledge of the theoretical and practical aspects of Business Excellence & System Thinking. At the end of the workshop delegates will learn about the many issues involved in delivering excellence to customers.

Senior Managers, Managers, Supervisors.

Continuing Professional Development

35 HOURS CPD