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Advanced Conflict Training

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This course is available for group bookings or company in-house training only.

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Course Information

Day 1
Conflict Management Overview
• Welcome, Introductions and objective setting
• What do we mean by the term: Conflict Management”?
• Where and when does conflict happen?
• Our reaction to conflict
• Exercise: The Communication Bridge
• DVD: Window on the World of Difficult People
• How to avoid misunderstanding
• The 4 Steps to Effective Conflict Management

Day 2
Conflict Resolution

The Thomas Kilmann (TKI) Conflict Resolution Instrument
The 2 types of communication
Exercise: Building collaboration quickly and easily
Exercise: A Trip to the Theatre!
DVD The Ten Most Difficult Types
The 4 results of every communication
Exercise: Win as Much as You Can!

Day 3
The Skills of Conflict Management
The 4 behaviours that get results
The Assertiveness Framework
Exercise: I want to borrow your car tonight
Questioning Skills
Listening for results
Beyond Listening

Day 4
High-Level Conflict Resolution
The Emotional Intelligence Questionnaire
Your E.I. Strengths
Exercise: Would I Lie to You?
Dealing with Liars
Facilitating a Dispute
The Saboteur
The Secret to Dealing with People
Exercise: The Pommelon

DAY 5
Change Management

Change Exercise: The Ball
Personal Growth and Change Strategies
The Change Curve
DVD: The 5 Stages of Change
Kotter’s 8 Steps to Effective Change
The Burning Platform
Making Change Stick
Change Exercise: Risk it!

Advanced Conflict Training Course

This interactive and thought-provoking course gives delegates deep immersion into the world of Conflict at work. Difficult colleagues and team members can drain the energy and performance of any team, causing distrust, conflict and a bad atmosphere for everyone. Delegates will be given tools and techniques to enable them to face up to the challenges of conflict and turn everyone into productive team players, contributing to results.

  • Recognise differing conflict behaviours and learn to adapt to them in order to build lasting collaboration
  • Build effective communication skills for increased collaboration, productivity and reduced conflict
  • Give and receive feedback on performance openly
  • Deal with negativity and cynicism effectively
  • Know the most difficult types and how to deal with them
  • Manage relationships with others effectively
  • Understand the key drivers for lasting change
  • Understand the need to take responsibility for leading change
  • Individuals who have some experience at the supervisor/manager level and are ready to take more management responsibilities

Individuals who are being groomed to make the transition from supervision to management

  • Individuals who need a deeper understanding of what drives individual behaviour
  • Individuals who need to hone their communication and coaching skills to produce results
  • Leaders who are looking to improve their managerial competencies

Continuing Professional Development

35 HOURS CPD