Terms & Conditions

Registration

As a training delegate, you are required to complete the Course Registration form and return this to the training team by email at: training@mobilityoilandgas.com

Language Requirement

The standard approach on our courses is to teach and assess in English.

However, some of our courses are also available in Spanish. We can provide an interpreter on a needs assessment agreement. Kindly contact training@mobilityoilandgas.com with your language enquiry.

Course Fees

Mobility Oil & Gas is committed to ensuring satisfaction for all our customers and we rely on the Payment, Cancellation, Postponement, and Refund policy to ensure this satisfaction.

Mobility Oil & Gas reserves the right to change this agreement from time to time. Changes and payment terms may be changed in accordance with the applicable price schedule.

Payment Terms & Conditions

  • Full payment in advance of training
  • Payment details will be noted on the invoice
  • Please include invoice number on payment transaction

Cancellation Notice & Terms (Client /delegate led)

In the event of Mobility Oil and Gas Ltd confirmation of a booking on a training course for a client/delegate and our client/delegate subsequently cancels the course, the following cancellation charges will apply:

From date when written formal confirmation of cancellation is received from client/delegate:

(a) – and up to 30 calendar days before course start-date = 30% of costs

(b) – and up to 21 calendar days before course start-date =75% of costs

(c) – and up to 14 calendar days before course start-date =100% of costs

Postponement Notice (Client led)

1. In the event of Mobility Oil and Gas Ltd confirmed booking on a publicly scheduled course or a bespoke course for a client and our client subsequently postpones the course, the following charges will apply:

From date when written formal confirmation of postponement is received from client:

(a) – and up to 30 calendar days before course start-date =10% of costs and this balance due by the new course start date i.e. 10% of course plus 100% of course already paid

(b) – and up to 21 calendar days before course start-date =30% of costs and this balance due by the new course start date i.e. 30% of course plus 100% of course already paid

(c) – and up to 14 calendar days before course start-date = 40% of costs and this balance due by the new course start date i.e. 40% of course plus 100% of course already paid

* Once the client has accepted to attend the course in the future, then the original terms and conditions apply.

Course Cancellation by Mobility Oil & Gas Ltd

In the event that Mobility Oil and Gas Ltd postpones a confirmed course booking due to operational reasons, the client/delegate will be informed on the new date promptly, and will be given a 15 percent discount across any of our courses on a next booking.

Mobility Oil & Gas reserves the right to reschedule the course up to a maximum of two attempts to meet the operational level requirement.

Mobility Oil and Gas Ltd reserves the right to suggest alternative courses that are going ahead as replacement courses

A credit note will also be issued which can be used in three ways by the client/delegate (s)

1. It can be used on this course whenever it is confirmed to go ahead

2. It can be used against any future course offered by Mobility Oil & Gas, regardless of the course price whether less or more. The refund of the excess will apply if it is more.

3. A full refund without charges only after two attempts to meet the operational level requirement are unsuccessful and in the absence of alternative courses.

* Once the client has accepted to attend the course in the future, then the original terms and conditions apply.

Withdrawal from Course

For each delegate withdrawing from a course, a 30 percent charge will apply to cover administrative costs.